Billing & Refund Policy
- Tokens are prepaid and do not expire.
- Delete a bucket early and the unused time comes back as tokens.
- Top-ups are not refunded to your payment method, except for duplicate or wrong charges, or where the law requires it.
1Tokens
- 1 token = ₱0.20. The minimum top-up is ₱100 (500 tokens).
- You pay through PayMongo with GCash, Maya, GrabPay, a debit or credit card, or BillEase.
- Tokens are added after PayMongo confirms the payment. An unpaid checkout expires after 15 minutes.
- Tokens do not expire. They cannot be exchanged for cash or moved to another account.
2What tokens pay for
| Item | Price | How it is charged |
|---|---|---|
| Storage | 3.5 tokens (₱0.70) per GB | Up front for 30 days, on the size you allocate to a bucket |
| Starter plan | 245 tokens | Every 30 days |
| Pro plan | 745 tokens | Every 30 days |
| Transfer boost | 5 tokens (₱1) per GB | Valid until the end of the current week (Monday 00:00 UTC) |
API requests are not charged in tokens; they count toward your plan's monthly limit. Bucket renewals are made by you from the dashboard. If your balance covers only part of a renewal, the bucket is renewed for proportionally fewer days.
3Deleting a bucket early
When you delete a bucket before its paid period ends, we return the unused part of its most recent payment as tokens. Use is counted by the hour. The refund is added after the bucket's storage has been removed.
Example: a 50 GB bucket costs 175 tokens for 30 days. Deleted after 72 hours, it has used 17.5 tokens, so 157.5 tokens are returned.
A bucket that is flagged for review under the Acceptable Use Policy cannot be deleted until the review ends. If setting up a new bucket fails, its tokens are returned automatically.
4Plan renewals and changes
- Starter and Pro renew every 30 days from your token balance.
- If your balance is too low at renewal, your account moves to the Free plan.
- Cancelling takes effect at the end of the current period. The remaining days are not refunded.
- Upgrading from Starter to Pro charges the full Pro price and starts a new 30-day period. Unused Starter days are not credited.
- Moving from Pro to Starter takes effect at the end of the current period.
- Unused transfer boosts are not refunded when the week ends.
5Refunds of payments
Token top-ups are not refunded to your payment method, because tokens stay in your balance and do not expire. We do refund a payment when:
- you were charged twice or charged the wrong amount for one top-up;
- you paid but tokens were never added and we cannot add them; or
- the law requires a refund.
Email billing@storage4everyone.com with your account email, the payment date and amount, and the PayMongo reference if you have it. We review each request and, if approved, refund through PayMongo to the original payment method. Processing time then depends on your bank or e-wallet.
6Payment problems and disputes
Please contact us before disputing a charge with your bank; most problems can be fixed directly. If a payment is reversed through a chargeback, we may remove the tokens it added and may suspend the account while we review the case.
7Billing during a suspension
A suspension does not pause plan renewals or refund charges already made. Tokens are not refunded because an account or bucket was suspended for breaking our Terms or Acceptable Use Policy. If a suspension turns out to be our mistake, we will restore the affected tokens.
8Contact
Billing questions: billing@storage4everyone.com. Everything else: support@storage4everyone.com.